FAQ & care

Design your journal, review your total with shipping, then pay securely on the website. For a one-of-a-kind idea, choose “Tell me your vision” in the designer and we’ll confirm the design and price with you by email first.

Checkout is handled securely by Stripe. You can pay with Apple Pay, Google Pay, a credit or debit card, or Link. Making begins after payment.

Please allow up to 14 business days for your journal to be made after payment. Delivery time is additional.

Yes, to most countries. We don’t currently ship to India. Shipping, and duties where they apply, is added for your address at checkout. For US orders, import duties are prepaid at checkout, so there are no surprise fees at delivery. For other countries, any import duties or taxes are the customer’s responsibility.

All paid orders are final sale and cannot be returned, exchanged, or cancelled. Please check your design carefully before payment.

Each hide has natural variations in grain, colour, and markings. Photos are a guide, and colours may appear differently on your screen.

Sold-out leathers are marked in the designer and can’t be chosen. If you have your heart set on one, email us and we’ll let you know when it’s back.

Keep it dry and away from direct sunlight or heat. If wet, let it air-dry naturally. Use a suitable leather conditioner sparingly, testing a hidden area first.